This Refund Policy explains when and how you can cancel, and when and how you can ask for a refund, for purchases made from Skool Digital Academy through www.gptmaya.com. It forms part of, and should be read with, our Terms of Service. Because our products are digital and access is activated after payment, refund eligibility depends on the product and on how much of it you have used.
1. Scope
This policy applies to the paid services you buy directly from us through our website or official channels: the All-Access subscription, training workshops and one-to-one coaching. Purchases made through a third-party platform or marketplace are governed by that platform's own refund rules.
2. Cancelling is not the same as a refund
Cancelling a subscription stops future renewals. It does not, by itself, entitle you to money back for a period you have already paid for.
A refund returns money you have paid. Whether you are eligible depends on the product and the rules in section 3.
3. Refund eligibility by product
- All-Access (subscription): you may cancel at any time to stop future renewals. The current billing period is not refundable once the apps have been used. A subscription that was never activated may be refunded within 7 days of purchase.
- Workshops and 1-1 coaching: a full refund or a free reschedule is available if you cancel at least 48 hours before the scheduled session. Cancellations within 48 hours, and no-shows, are not refundable.
Where a written proposal or order confirmation for a workshop or coaching programme states different terms, those terms apply to that programme.
4. When a refund is generally not available
Refunds are generally not available where:
- you have changed your mind after substantially using the product;
- the service has already been fully provided;
- the item was bought on clearance, marked final sale or under a non-refundable promotion;
- the amount relates to third-party transaction, bank or currency-conversion fees.
5. Faulty or misdescribed products
If a product is materially not as described, or you cannot access what you paid for and we are unable to resolve it, you are entitled to a repair (such as re-granting access), a replacement or a full refund. For access and delivery problems, see also our Shipping & Returns policy.
6. How to request a refund
Contact us by email at cendikaone@gmail.com or by WhatsApp or telephone on +60 12-265 5934, within the eligible period above, and choose "Billing, cancellation or refund" as the topic. Please include:
- your full name and the email address you used when you bought;
- the order or receipt reference;
- the product name and the purchase date;
- the reason for your request, with screenshots if you are reporting an access problem.
7. Review and processing time
We aim to acknowledge every request within 2 business days and to decide within 5 business days. Approved refunds are paid to your original payment method. Your bank or payment provider may then take a further 7–14 business days to show the funds in your account.
8. Duplicate or accidental charges
If you were charged more than once for the same order, or charged in error, we will refund the duplicate or incorrect amount in full once we have verified it. Please tell us as soon as you notice.
9. Chargebacks
We resolve most problems quickly, so please contact us before you start a chargeback with your bank. Starting a chargeback without contacting us first may lead to your access being suspended while the dispute is investigated.
10. Your statutory rights
Nothing in this policy limits or excludes any right you have under the Consumer Protection Act 1999 of Malaysia or other applicable law.
11. Contact us
Questions about a refund? Contact us by email at cendikaone@gmail.com or by WhatsApp or telephone on +60 12-265 5934.
Skool Digital Academy, SSM registration no. 202603233844 (003885491-H), Malaysia.